MPESA Withdrawal and Transaction Charges

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In the financial year ending March 2023, MPESA transaction volume reached $26 billion. Vodafone and Safaricom own MPESA. The telecommunication company provides mobile money services. You can send and receive money or buy goods using MPESA. There are M-PESA charges that you incur in your MPESA transactions.

According to the Communication Authorities of Kenya, by the first quarter of 2023, the country had more than 331,065 registered mobile money agents. Most being M-Pesa agents.

New M-PESA Charges Guidelines 

In July 2023, Safaricom announced an increase in MPESA transaction costs to reflect the Finance Act 2023.

The Act increased the excise duty on money transfers from 12% to 15% while decreasing telecommunication services excise duty from 20% to 15%. These changes led to higher MPESA transaction charges but lower data, calls, and SMS rates.

M-PESA Withdrawal Charges from Agent Shops

MIN (Ksh) Max (Ksh) M-PESA Charges (Ksh)
0 49 n/a
50 100 11
101 500 29
501 2,500 29
2,501 3,500 52
3,501 5,000 69
5,001 7,500 87
7,501 10,000 115
10,001 15,000 167
15,001 20,000 185
20,001 35,000 197
35,001 50,000 278
50,001 150,000 309

MPESA Transaction Charges: Transfer Charges to Safaricom Users, Pochi La Biashara, and Business Till to Customers

MIN (Ksh) MAX (Ksh) Transfer Fee (Ksh)
0 49 0
50 100 0
101 500 7
501 1,000 13
1,001 1,500 23
1,501 2,500 33
2,501 3,500 53
3,501 5,000 57
5,001 7,500 78
7,501 10,000 90
10,001 15,000 100
15,001 20,000 105
20,001 250,000 108

MPESA Transfer charges to Other Registered Mobile Money Users (T-Kash, Airtel Users)

MIN (Ksh) MAX (Ksh) M-PESA Charges  (Ksh)
0 49 0
50 100 0
101 500 7
501 1,000 13
1,001 1,500 23
1,501 2,500 33
2,501 3,500 53
3,501 5,000 57
5,001 7,500 78
7,501 10,000 90
10,001 15,000 100
15,001 20,000 105
20,001 250,000 105

M-PESA Transaction Charges to Paybill Numbers and Banks 

Previously, if you wanted to send money from MPESA to your bank account, it was free because of the COVID-19 waiver. After the waiver lifting, the charges are similar to paybill costs. Here is a breakdown:

Min (Ksh) Max (Ksh) Transfer Charges (Ksh)
1 49 0
50 100 0
101 500 5
501 1,000 10
1,001 1,500 15
1,501 2,500 20
2,501 3,500 25
3,501 5,000 34
5,001 7,500 42
7,501 10,000 48
10,001 15,000 57
15,001 20,000 62
20,001 25,000 67
25,001 30,000 72
30,001 35,000 83
35,001 40,000 99
40,001 45,000 103
45,001 50,000 108
50,001 70,000 108
70,001 250,000 108

M-PESA Transaction Charges to Unregistered Users

MIN (Ksh.) MAX(Ksh.) MPESA Charges
0 100 0
101 500 47
501 1,000 51
1,001 1,500 61
1,501 2,500 76
2,501 3,500 115
3,501 5,000 139
5,001 7,500 171
7,501 10,000 211
10,001 15,000 273
15,001 20,000 296
20,001 35,000 318
35,001 250,000 318

M-PESA Rates for ATM Withdrawal

MIN (Ksh.) MAX (Ksh.) ATM withdrawal charges
200 2,500 35
2,501 5,000 69
5,001 10,000 115
10,001 35,000 203

M-Pesa Withdrawal Charges FAQs

Q: How much does it cost to withdraw money from a Safaricom M-PESA agent?

A: The amount you pay depends on the amount you want to withdraw. For instance, if you’re going to withdraw Ksh. 500, you will be charged Ksh 29.

Q: How much can I withdraw from MPESA in a day?

A: You can withdraw up to Ksh. 500,000 from MPESA in a day. However, you can only withdraw a maximum of Ksh. 250,000 in one transaction.

Q: How much does it cost to withdraw Ksh 500 from an M-PESA agent?

A: Safaricom charges Ksh. 29 to withdraw Ksh. 500. This is an increase of Ksh. 2 from the previous rates.

Q: How much does it cost to send money from MPESA to an unregistered user?

A: If you want to send money from MPESA to an unregistered user, you will be charged Ksh 45 for any amount less than Ksh 500.

Q: How often can I withdraw money from my MPESA account?

A: You can withdraw money from your MPESA account as many times as possible. However, the maximum amount you can withdraw in a day is Ksh. 500,000.

Q: How much does it cost to transfer money from MPESA to another mobile money service provider?

A: If you want to transfer money from MPESA to another mobile money service provider, such as T-Kash or Airtel Money, you will be charged a fee of Ksh. 0 for any amount less than Ksh. 500.

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